Hotel operations, made digital. Routine, automated.
We make daily hotel operations digital and automate the recurring steps: housekeeping plan, room status, defects, handovers, daily report. Progress stays visible, manual work remains possible and a person approves key steps.
01 / Starting point
Starting point
Hotels rarely need a big new platform. They need workflows that no longer depend on shouting and notes, and PMS and till data where the system provides it.
02 / Where it hurts
Where it hurts
- The housekeeping plan is rebuilt by hand from lists every morning.
- The night audit report is rebuilt from the PMS and till.
- Nobody can see whether a guest enquiry or maintenance request has stalled.
03 / How it works
How it works
- 01
Describe the workflow from the departure list to the finished room, not only the annoying part.
- 02
Establish which data the PMS, till and channel manager provide through interfaces or exports. If the workflow depends on a connection that does not exist, we say so beforehand.
- 03
Deliver step by step, with a fallback to manual handling.
- 04
Hand over with responsibilities, fault reporting and documentation.
What this is not
No system replacement as a side effect. No automation without an approval point where it makes a commitment or moves money; fixed answers are approved once in advance.
04 / Result
Result
Recurring work runs reliably and stays traceable. When something breaks, it remains operable.
05 / Use cases
Use cases
Daily report from PMS and POS
The daily report is assembled by hand from the PMS, POS and invoice folder.
The daily report from the PMS and POS is prepared. Approval stays with the property.
Filing and naming
Maintenance documents sit in folders only a few people know.
Filing and names follow a rule. New colleagues apply it.
Visible state
A guest enquiry or maintenance request is only noticed when somebody chases it.
Every enquiry and every request has a state and a way back to manual handling.
Do I have to replace my existing systems?
Usually not. The first step is to establish what your current systems already do and where they need to be connected. Replacing a system is its own expensive decision, not a side effect of automation.
Do I have to commission delivery after the analysis?
No. Delivery is a separate decision and a separate engagement. You can implement the result internally, leave it, or hire someone else.
What happens when an automated workflow gets stuck?
Every workflow gets a visible state and a defined fallback to manual handling. Who is responsible on your side, and how a fault is reported, is written down at handover.
Does the AI then decide things for my business?
No. Anything that makes a commitment or moves money keeps a human approval. Fixed answers, for example for a guest chatbot, are approved once in advance by your team. AI prepares, a person decides. That is how it is built, not just how it is described.
Which workflow costs the most hours every week?