Which workflows cost your property the most hours?
The process analysis tells your property in writing which workflows pay off first, which can wait and which should stay manual.
01 / Starting point
Starting point
In hotels, time slips between the departure list, the finished room and the handover. Without priorities, the visible workflow gets fixed, not the costly one.
02 / Where it hurts
Where it hurts
- Effort for room planning and shift handovers is estimated, not measured.
- The loudest workflow wins, not the most costly one.
- Dependencies between PMS, housekeeping and maintenance only surface during delivery.
03 / How it works
How it works
- 01
Conversations with housekeeping, maintenance, front desk and back office staff who do the work every day.
- 02
Recording steps, shift handovers, waiting times and peak season exceptions.
- 03
Assessment by effort, effect and risk.
- 04
A written order of priority with a reason for each workflow.
What this is not
The analysis is not a sales conversation. A workflow that should not be automated is written up exactly that way.
04 / Result
Result
A document that belongs to you: sequence, reasoning, next step and whether a connection to the PMS or till is possible. Usable without 5213 LABS.
05 / Use cases
Use cases
Defect reports in the hotel
Defects are reported, passed on, chased and fixed. It is unclear which step carries the effort.
The report shows the costly step. Only that one gets changed.
Arrival exceptions
The arrival workflow counts as standard. The front desk handles exceptions and follow-up questions.
Arrival exceptions are in the report, including whether automation will hold.
Front desk or night audit
The workflow with the loudest complaints at the front desk or back office gets fixed first.
The order follows effort, effect and risk. Justified in writing.
What exactly is the process analysis?
A paid, clearly bounded engagement: your recurring workflows are documented, ranked by effort and effect, and prioritised in writing. You get a reason for each workflow, not a list of tools.
What do I hold in my hands afterwards?
A written result: which workflows are worth changing first, which can wait, which should stay manual, each with a reason and a concrete next step. The document is yours and is usable without 5213 LABS.
Can the result be to automate nothing?
Yes, and that is a valid outcome. Some work is too rare, too varied or too much a matter of trust. In that case the report says so, with reasons.
How much of my team’s time does the analysis take?
A few conversations with the people who do the work every day, plus access to existing documents. The exact scope is agreed before the engagement starts so it stays predictable.
Which workflow costs the most hours every week?